Terms and Conditions

Upon acceptance of work set out in the estimate provided by Joy Upholstery, you agree to abide by the terms and conditions outlined below. These terms constitute a legally binding agreement between the customer (“you” or “the customer”) and Joy Upholstery.

All estimates provided by Joy Upholstery are subject to change based on the final assessment of the furniture item/s once the work commences. This includes frame repairs which are hidden by upholstery. Any small amendments to the work will be included in the original quote price. Larger amendments will be communicated and agreed upon with the client before proceeding and an additional cost applied.
Customers are responsible for notifying Joy Upholstery of any pre-existing damages or issues with the furniture when estimates are provided based on pictures alone.
Estimates provided by Joy Upholstery are valid for three months from the date they are issued.

A 20% non-refundable deposit + fabric costs is required before work will commence.
Remaining payment is due upon completion of the works as agreed in the estimate and within seven days of receiving the final invoice.
Payment is accepted via bank transfer. All bank details can be found on the invoice.

Fabric cannot be changed once the fabric has been paid for and ordered.
Joy Upholstery takes full responsibility for fabrics supplied by us. Should there be any issues with the fabric (e.g. faults) we will rectify the issue directly with the manufacturer and will inform the customer if this delays delivery dates.
Joy Upholstery takes no responsibility for fabrics supplied by the customer. The customer must ensure their fabric is suitable for its intended use and complies with the necessary fire regulations. Joy Upholstery can advise the customer on fabric suitability and compliance.

All new fillings applied to furniture manufactured after 1950 by Joy Upholstery will adhere to the Furniture and Furnishings Fire Safety Regulations 1988 (BS5852).
All new covering fabric supplied by Joy Upholstery to any piece of furniture will adhere to the Furniture and Furnishings Fire Safety Regulations 1988.

All old coverings will be discarded unless the customer requests for them to returned in writing.

Cancellations must be made at least 7 days prior to the agreed initial furniture collection prior to work commencing.
Cancellations made after this time frame may face a cancellation fee.

Collection and delivery options will be discussed and confirmed with the customer prior to work commencing.
Customers are welcome to arrange their own collection/delivery; alternatively Joy Upholstery can arrange a courier service or, if local to South East London, can collect and deliver items for a fee.
Any delivery / courier costs will be agreed with the customer and added to the final invoice.

Joy Upholstery will provide a commencement date for work agreed, and an estimated timeframe for how long the work will take.
This timeframe is subject to change, e.g. due to potential delays with suppliers or uncovering repairs that need to be made on commencement of the work. All changes to timeframes will be communicated with the customer.
Joy Upholstery will contact the customer when work is completed and will arrange delivery as agreed.

Joy Upholstery strives for 100% customer satisfaction and we pride ourselves on providing customers with quality items and service.
Should a customer have an issue, they should contact Joy Upholstery within two weeks of receiving their finished item. Joy Upholstery will make every effort to address and resolve any issues brought to their attention within this timeframe.